Otter Hotel

Loved our stay here. It was clean, modern, new and the bed and room was so cozy. The hot tubs and fire place on the rooftop were a highlight with a beautiful view of the mountains. We dealt mostly with Tia at the front desk who was exceptionally accommodating helpful and pleasant. We also had breakfast at the Good Folk restaurant. The eggs benny was delicious and the atmosphere was modern and new.

My family and I really loved our stay at Otter Hotel. From the moment we arrived, we were warmly welcomed by the friendliest front desk staff - Tia was incredibly kind, accommodating, and approachable. You never felt intimidated to ask questions. Dave, who assisted us in the evening, was equally wonderful. He was very kind, genuinely welcoming, and always had a warm and positive attitude. His friendliness truly made us feel at home and well taken care of. The amenities were great, but the service truly stood out. Even the housekeeping staff were always smiling, which made our stay feel extra special. We will definitely be coming back a lot

So pleasantly surprised with Otter!! The vibe for a winter Banff trip was amazing!! The rooms are nice, good pillows! The roof top hot tubs are THE BEST part. Used every day! The location worked really well for us, first stop for most shuttles and busses so we always got a good seat. Made good use of the free bus pass. We didn't make use of the restaurant but did go for cocktails - which we loved! If we ever go back to Banff, the Otter is where we will go! Amazing value for the price we got during a slow season.

If you’re considering staying here, don’t hesitate one bit! We stayed at the fairmount before coming here and this was ten times better, hands down. The amenities are amazing, the hotel is extremely nice, and the rooms were really well done. They give you complimentary bus passes so getting into town is super easy! And, there are amazing restaurants just next door and downstairs in the hotel. We will definitely be staying here again!

Loved our stay at Otter Hotel. The rooms were modern, cozy, and spotless. The location was perfect, walkable to downtown and surrounded by beautiful mountain views. Staff were friendly and welcoming, and the rooftop hot tubs were amazing. Would definitely stay here again!

Excellent hotel, great location. Parking was good. Renting skis, they were dropped off and collected by the SkiBig3. Food was excellent. Although the breakfast menu needed some smaller plates and more variety for international guests. But well cooked. All staff we helpful and gave assistance. we stayed for 12 nights, and the room was cleaned every day. Some days we didn't need it cleaning and skipped it. I would recommend this hotel. Here are a couple of suggestions. The room heaters are a bit noisy; we figured out to turn them off while we slept and the room never dropped below 18 C. The hot pool area and Sauna are great facilities, and I would install a cold pool for 1 or 2 persons for the Sauna. The gym is good for a hotel. We used the indoor cycle machines and they were excellent. The hotel is twinned with the Canoe and in there is the Sudden Sally restaurant and snack area. This was great if you wanted an alternative menu or just wanted a grab and go coffee and pastry. The coffee was good Melbourne standard!!

it was an absolutely wonderful experience. a beautiful room with a mountain view, friendly front desk staff, and excellent cleanliness. our dining experience at the restaurant was lovely as well, everything tasted incredible. the hot springs and sauna also left only positive impressions; there were not too many people, so everyone could feel comfortable and relaxed. the only downside was the heating system. when paying a significant amount for the room, you expect a more advanced heating setup. it was -20 outside, so we had to keep it running constantly, as the room became cold very quickly when it was turned off. the system was quite noisy, which caused me to sleep poorly throughout the night while trying to tune it out. my boyfriend also got sick shortly after the trip, likely due to the strong airflow blowing directly toward the bed with no option to change its direction.

My girlfriend and I stayed at The Otter for a little relaxing wellness weekend, and we’re so happy we chose this hotel! The front desk staff are friendly, the room was VERY clean, service was terrific, the fitness centre had what we needed to get a good workout in, the hot tubs are designed very well so you feel like you’ve got your own space even when many others are there. The sauna is also extremely clean. They have Rocky Mountain Soap Co. shampoo, conditioner, etc., and also a zero waste coffee/tea program. Love the sustainability initiatives. Will definitely return, and we recommend this hotel to anyone staying in Banff, especially since you get free 3-day bus passes! You can park in their underground lot and then forget about driving during your stay.